Bulk Skip or Cancel Subscription Customers

This process allows you to skip or cancel multiple Subscription Customers at a time, it can ONLY be used for Subscriptions and not for Winebank. You can only do skips or cancels in one go, not both. 

1. Log into Telesales and hover over 'Tasks' to see the options
   
2. Click on 'Subscription Bulk' and you will land on the screen to upload the spreadsheet.
   
   
   
3. Then you need to upload the file, the file should be saved as a CSV spreadsheet format with the following fields (if you are cancelling customers just pop 'cancel' in the action field -
   
4. You can add multiple subscription customers at a time - the subscription names should be displayed as follows - 
   1. discovery_club
   2. just_reds
   3. rac
   4. bin_ends
   5. just_6
5. Save the spreadsheet then click 'Choose File' on the uploader then find the file name 
   
   
   
6. Click 'Open' and the file will appear next to the Choose File button
   
7. Click 'Execute Task' and you will see a blue message advising it is working on it, click 'Jobs' 
   
8. You will see the job at the top - if it is still processing then the 'Exit Code' will be 'Unknown' - keep refreshing until it goes to 'complete' then click 'details' and 'get report' 
   
9. This downloads an excel file which shows the results for your upload for each customer and whether it was successful, if a customer has already been skipped or is already cancelled, then it will fail and proceed to the next customer