FAQs
- Former user (Deleted)
What is the client PO number on the checkout screen? This is mainly for corporate orders, but some customers may provide their own 'Purchase Order' number which they would like associated to their Virgin Wines order, usually this is if the order is for a company or business so they can relate it to their own finance department. You do not need to ask the customer for this.
How do I change a customers details for their preorder? If a customer needs to change their delivery address or change other information for their preorder, then instructions for this can be found here
How do I manually place a customers preorder? You can do this by clicking 'Create Order now' on their preorder once the case is available - you cannot increase the quantity or add any other items without cancelling the deposit and manually placing. Full details here
A customer is paying by cheque, what do I do? Cheque payments should be processed by the Padmin team in normal circumstances, pay for the order via 'Manual Payment' - this is then processed manually and the check posted off to Finance for processing.
I don't have a CVV number for the customer, can I still place the order? Yes you can, there is an 'override CVN' tick box on the checkout page, please read how to use it here.
I'm seeing 'Migration Adjustment' on a customers Winebank Statement, what does this mean? Unfortunately we had a small number of orders that couldn't be brought over to Mantiki for various reasons and if they were a Winebank customer, we had to 'adjust' their balance on Mantiki to reflect the missing order and make sure their balance was as it was on Blue Martini.
How do stock locations work and how do I get access? Please find information around stock locations here.