Cancelling New/Accepted/Referred Orders

If you are cancelling an order group that is in New/Accepted or Referred state, then you can cancel the whole order group in one go, no matter how many orders are contained. 

1. Search and view the order, you will see under the 'state' section a 'Cancel' button
   
2. Clicking this will bring up a popup asking for a reason for the cancellation 
   
3. Choose a reason and click 'Confirm' then all the orders and payments will be cancelled - if an immediate settlement has occurred, then a refund request will be sent to worldpay