Adjusting Invoice Account After Payment Received
After a client has paid their invoice balance, this needs to be adjusted on Mantiki so their invoice balance is reset.
- Go to Mantiki Telesales, CRM > Customers and search for the client and then click on 'Accounts'
- Click on 'Edit' under the invoice account
- Click on the 'Entries' tab
- Click 'Add New Entry' and this brings up the popup
- Choose the correct option for the payment from the drop down (normally BACs Payment)
- If the payment relates to 1 single order, then add this information onto the entry being added - if not, then leave it blank
- Add a description - if theres a payment reference or cheque number then add this here
- Add the amount being paid off the invoice (this can be the full amount or partial)
- Click 'Add Entry' and then this amount will be adjusted off the balance - if the full amount has been paid then the balance will reset to 0.00