Understanding JIRA Emails

You will receive a number of different emails with the new Helpdesk system, if you receive an email and are unsure what it is, then look here.

• Confirmation email - This email confirms your ticket number and the details about it. 
  
• 'In Progress' email - This email tells you that work has started on the ticket and who is working on it. 
  
• 'Fixed' email - This is the email to tell you the issue has been fixed and resolved for you and any comments about it. 
  
• 'Abandoned' email - you will receive this if we have abandoned the bug, reasons we may do this are for duplicate issues, bugs that are already known, or things deemed as non-issues. If you have a query as to why it may have been abandoned then let the person who abandoned it know. 
  
• Comment email - these emails let you know if we have commented on it, and what the comment says.