Winebank Manual Retry Process

Owned by Former user (Deleted)
25-Sept-17
1 min read

If a customer has had 3 attempted payments in the Winebank payment run, then they will go into a state of 'Manual Retry' - and will need some sort of manual intervention to take their payment. If this is not done then the customer will stay in Manual retry and not be processed in any future payment runs. 

  1. To process a manual_retry customer, search for the customer in CRM > Customer then go to their 'Accounts' section