Winebank Information

Customers have 4 dates to choose from to pay their Winebank on -

• 1st
• 7th
• 14th
• 21st 

Default

The default date given to a customer is defined by their join date.

There used to be a period of 28 days minimum between joining and the first payment being taken which would also define the default payment day.  However this is no longer the rule and the only default payment date rules applied are those above.

Payment failures

If a customer's payment fails, then they are retried 1 day after their payment date, then again 7 days after that, if they fail then, they go into a status of 'Manual Retry' and an open Diary note is created for the Allstars team to sort out - if the customer is not updated they will stay in Manual Retry state and not be processed in any future Winebank payment runs. 

Schedule of payments