Debenhams External Process

To load new product

  • Send XML & images
  • Wait for accept/reject e-mail for XML.  If rejected, correct rejected lines
  • Send lines to load to concessionsproductloading@debenhams.com – this should be one spreadsheet containing multiple lines of product successfully sent via XML & images available.
  • Send inventory (this can wait until the nightly update)
  • Send PLU to apply 2 working days later
  • Wait for accept/reject e-mail for PLU.  If rejected, correct rejected lines

Product team will confirm when product will go live or of any issues.

To amend product

  • For incorrect barcodes or product numbers contact DirectConcessions@debenhams.com who will advise steps which will include sending a D action XML.

  • For anything else except original prices, send amended XML, for images send amended images named correctly
  • Once accepted, send lines to load to product team adding comment of amend and columns of data to be amended – do not list current incorrect data, only add the correct value as the team will then overwrite incorrect data with this.

To amend original prices

  • Send XML, once accepted prices will update within a few hours

To remove product temporarily

  • Send zero inventory
  • Reinstate inventory when product is available

To remove product due to legal/urgent issue

  • Send zero inventory
  • E-mail product team and request urgent removal
  • Product will need to be sent on a lines to load to be republished if it can go live again

To remove product permanently

  • Send zero inventory
  • E-mail product team and request removal at next opportunity
  • Product will need to be sent on a lines to load to be republished if it can go live again
  • Direct Concession will contact you to confirm permanent removal from our back end system which can only be done six months after the last sale in Debenhams.