Credit Cancellation Reason

Owned by Former user (Deleted)
Last updated: 02-Feb-18
2 min read

Before you start you should be in an Open change package on the Staging environment

  1. Go to Admin > Reason Codes > Credit Cancellation
  2. You will be shown a list of reasons that appear when cancelling a return
  3. To disable a reason, untick the 'enabled' option and save
  4. To add a new reason, click 'Add New Reason'
  5. Enter a code and description in the boxes, tick 'Enabled' and then save
  6. If you wish to reorder the reasons, simply click and drag the reason into the new place then save. 
  7. Once published the changes will show when cancelling a return.