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How do I manually place a customers preorder? You can do this by clicking 'Create Order now' on their preorder once the case is available - you cannot increase the quantity or add any other items without cancelling the deposit and manually placing. Full details here
A customer is paying by cheque, what do I do? Cheque payments should be processed by the Padmin team in normal circumstances, pay for the order via 'Manual Payment' - this is then processed manually and the check posted off to Finance for processing.
I don't have a CVV number for the customer, can I still place the order? Yes you can, there is an 'override CVN' tick box on the checkout page, please read how to use it here.
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