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  1. Go to Admin > Reason Codes > Credit Cancellation
  2. You will be shown a list of reasons that appear when cancelling a return
  3. To disable a reason, untick the 'enabled' option and save
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  4. To add a new reason, click 'Add New Reason'
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  5. Enter a code and description in the boxes, tick 'Enabled' and then save
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  6. If you wish to reorder the reasons, simply click and drag the reason into the new place then save. 
  7. Once published the changes will show when cancelling a return.