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- Confirmation email - This email confirms your ticket number and the details about it.
- 'In Progress' email - This email tells you that work has started on the ticket and who is working on it.
- 'Fixed' email - This is the email to tell you the issue has been fixed and resolved for you and any comments about it.
- 'Abandoned' email - you will receive this if we have abandoned the bug, reasons we may do this are for duplicate issues, bugs that are already known, or things deemed as non-issues. If you have a query as to why it may have been abandoned then let the person who abandoned it know.
- Comment email - these emails let you know if we have commented on it, and what the comment says.
