We now have an option to override customer CVV number when placing an order in telesales. This is role based option.
Step-by-step guide
- On Review&Confirm page under payment method, override CVV tick box will appear if customer haven't used their card successfully.
- If you want to override the CVV number, tick the box. A warning message will appear 'Warning overriding CVN is not secure'
- Click pay and the order will be placed without the CVV number.