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Please follow the below guide if you think you need (or have been told to) clear down the size of your mailbox.

Method 1: Disable Shared Folder Synchronization

Shared Folders can also quickly increase the OST file size and cause Outlook performance issues. To resolve this, disable Shared Folders synchronization by following these steps:

  • Click File > Account Settings > Account Settings.

Find location of OST of file
  • Under the Data Files tab, select the OST file.

  • Click Settings > Advanced > Outlook Data File Settings…

  • Uncheck the Download Shared Folders option and click OK.

Outlook data file settings...
  • Restart Outlook and wait for synchronization to finish.

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