WPG Payouts
Permissions Needed -
Orders > Payout – Role in Telesales is called ‘WPG Payouts’
What are Payouts?
The Payout function enables us to refund against payments made on the old High Capacity Gateway (HC). When an agent has the WPG payouts permission and performs a refund against a HC payment, then providing the customer has a new card against the WPG gateway, then a ‘Payout’ will be created and refunded to the new card.
How it works
- Refund against an order or Winebank in exactly the same way as normal
- If customer has a new card which is WPG and it is set as their default for payment, then a Payout will be created
- If the customer does not have a new card, or the new card is not set as default, then the refund will look like it has gone through, but it will go to ‘Manual’ once processed and appear in the Refunds queue to be actioned.
- If the Agent who performed the refund does not have the WPG Payout permission, then the refund will also go to ‘Manual’ when processed
- If the customers ‘new’ card is an Amex, then Payouts are not handled and the refund will go to ‘Manual’
Checking on Worldpay
If the payout is successful, then the refund will be visible in Worldpay.
You can view the status of the refund by going to CRM > Refunds and performing a Wildcard search on the order number you refunded against (or searching for the customer email)
You can then click into it and see the refund
The ‘Transaction ID’ can be searched in Worldpay using the same Merchant code as the original payment was taken from, so if you are refunding a Web order, this will appear in ‘VIRGINWINESWEB’ or ‘MAILWINECLUBWEB’