To load new product
- Send XML & images
- Wait for accept/reject e-mail for XML. If rejected, correct rejected lines
- Send lines to load to concessionsproductloading@debenhams.com – this should be one spreadsheet containing multiple lines of product successfully sent via XML & images available.
- Send inventory (this can wait until the nightly update)
- Send PLU to apply 2 working days later
- Wait for accept/reject e-mail for PLU. If rejected, correct rejected lines
Product team will confirm when product will go live or of any issues.
To amend product
For incorrect barcodes or product numbers contact DirectConcessions@debenhams.com who will advise steps which will include sending a D action XML.
- For anything else except original prices, send amended XML, for images send amended images named correctly
- Once accepted, send lines to load to product team adding comment of amend and columns of data to be amended – do not list current incorrect data, only add the correct value as the team will then overwrite incorrect data with this.
To amend original prices
- Send XML, once accepted prices will update within a few hours
To remove product temporarily
- Send zero inventory
- Reinstate inventory when product is available
To remove product due to legal/urgent issue
- Send zero inventory
- E-mail product team and request urgent removal
- Product will need to be sent on a lines to load to be republished if it can go live again
To remove product permanently
- Send zero inventory
- E-mail product team and request removal at next opportunity
- Product will need to be sent on a lines to load to be republished if it can go live again
- Direct Concession will contact you to confirm permanent removal from our back end system which can only be done six months after the last sale in Debenhams.