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- Refund against an order or Winebank in exactly the same way as normal
- If customer has a new card which is WPG and it is set as their default for payment, then a Payout will be created
- If the customer does not have a new card, or the new card is not set as default, then the refund will look like it has gone through, but it will go to ‘Manual’ once processed and appear in the Refunds queue to be actioned. If the Agent who performed the refund does not have the WPG Payout permission, then the refund will also go to ‘Manual’ when processed
- An agent without the WPG Payout permission will not be able to click the refund button on an order, and they will get an error when cancelling and refunding a Winebank account that includes a HC payment.
- If an agent without the permisson just refunds against winebank balance for a HC payment, this will go to Manual.
- If the customers ‘new’ card is an Amex, then Payouts are not handled and the refund will go to ‘Manual’
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