Multi-Factor Authentication provides an extra level of security for you and your business, the steps below will instruct you on how to do so.
If your emails are linked to Salesforce they MUST be re-linked or else they will not work. See below link on how to do so.
How to link your emails in Salesforce
If you are already using the default mail app on your mobile device you will need to sign out and back in for it to update as you have just set up MFA.
You will also need to sign back into any Office 365 apps, Teams, Emails, Office Online etc.
Initial Setup
- When you sign into any application that uses Microsoft 365 (Teams, Outlook, SharePoint, etc.), you'll see the 'More information required' prompt, choose next
- Under Step 1, choose your prefered method drop-down list.
We recommend using the mobile app compared to any other authentication method, this is because it's more convenient, a lot more secure and it uses your devices biometrics as an additional verification layer.
However you can use whatever method is easiest for you.
If you have already set up MFA to send you an SMS and you would prefer to set up the mobile app please see the steps below
- How do you want to use the mobile app? select the method you want to use to sign in:
Select Receive notifications for verification to authenticate directly from your mobile app, which may include fingerprint/FaceID authentication.
Select Use verification code to enter a new verification code each time you authenticate.
- Choose Set Up
- Leave the Configure mobile app window open on your computer.
- On your mobile device, go to the app/play store, search for "Microsoft Authenticator," select it, install it, and open it.
- In the authenticator app, follow the prompts to complete the process, and then choose the plus (+) sign to add your account.
- Choose Work or school account, choose Allow when prompted for permission to take pictures and record video, and then follow the instructions to scan the QR code in the open window on your computer.
- After the account has been added, choose Got It.
- On your computer, choose Next, and then choose Next again.
- Make a note of the code that appears on your mobile device, enter the code on your computer in the box under Step 2, and then choose Verify.
- In the boxes under Step 3, enter a backup phone number, such as your office number, choose Next, and then choose Done.
If you have set this up already to send an SMS, you can change the default method following the below steps.
Adding the authenticator app as a verification method;
- Navigate to the Security Info page under account settings
- Select the add method button
- From the dropdown select "Authenticator app"
- From there, select Add and follow the instructions
Changing the Default Method
Once all of these steps have been completed, navigate to your Office account settings and set "mobile authenticator" as your default sign-in method. (As shown below)
