Multi Factor Authentication provides an extra level of security for you and your business, the steps below will instruct you on how to do so.
If you have already set up mobile MFA and you would prefer to setup the mobile app please see the steps below, you will also need to change your default authentication method to the mobile app, to see how please visit the last section of this guide.
Initial Setup
- When you sign into office online, you'll see the 'More information required' prompt, choose next
- Under Step 1, choose Mobile app from the Authentication phone drop-down list.
We recommend using the mobile app compared to any other authentication method, this is because it's more convenient, a lot more secure and it uses your devices biometrics as an additional verification layer
- Under How do you want to use the mobile app?, select the method you want to use to sign in:
Select Receive notifications for verification to authenticate directly from your mobile app, which may include fingerprint/FaceID authentication.
Select Use verification code to enter a new verification code each time you authenticate.
- Choose Set Up
- Leave the Configure mobile app window open on your computer.
- On your mobile device, go to the app/play store, search for "Microsoft Authenticator," select it, install it, and open it.
- In the authenticator app, follow the prompts to complete the process, and then choose the plus (+) sign to add your account.
- Choose Work or school account, choose Allow when prompted for permission to take pictures and record video, and then follow the instructions to scan the QR code in the open window on your computer.
- After the account has been added, choose Got It.
- On your computer, choose Next, and then choose Next again.
- Make a note of the code that appears on your mobile device, enter the code on your computer in the box under Step 2, and then choose Verify.
- In the boxes under Step 3, enter a backup phone number, such as your office number, choose Next, and then choose Done.
If you have set this up already to send an SMS, you can change the default method following the below steps.
Changing Default Method
Once all of these steps have been completed, navigate to your Office account settings and set "mobile authenticator" as your default sign in method. (As shown below)
