Customers have 4 dates to choose from to pay their Winebank on -
- 1st
- 7th
- 14th
- 21st
If a customer's payment fails, then they are retried 1 day after their payment date, then again 7 days after that, if they fail then, they go into a status of 'Manual Retry' and an open Diary note is created for the Allstars team to sort out - if the customer is not updated they will stay in Manual Retry state and not be processed in any future Winebank payment runs.
Schedule of payments
| Payment Run Date | 1st Retry Date | 2nd Retry Date |
|---|---|---|
| 1st | 2nd | 9th |
| 7th | 8th | 15th |
| 14th | 15th | 22nd |
| 21st | 22nd | 29th |