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Right Click the speaker icon and click “Sound Settings”.
Scroll down to Input section and see if your USB headset is visible. It should be anything other than “Microphone Array”.
If you see your headset’s microphone with a colourful ring around it, it means its currently selected.
If it is NOT visible, unplug your headset and plug it back in.
Close down your browser fully. (including a webphone window)
Re-open Natterbox and turn on your blue webphone launcher.
Go to Audio settings section in the webphone, tick “Auto Gain Control” and select “Communications” variant of your headset microphone.
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If you find that all of these steps didn’t work and your microphone doesn’t work at all, please ask your manager for another headset and go through steps 1-5 again and do a test call with a colleague. |
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Clearing Cache - Use if Natterbox experiences glitches with interface
Microsoft Edge
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If you are clearing you cache, follow all of these steps in this section, otherwise your microphone may default to something that will cause a lot of background noise and low input volume. |
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Google Chrome
On google chrome, press the 3 vertical dots located on the top right of your screen (Under the cross you would use to close a window)
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After Microphone is selected ensure that “Let apps access your microphone” is on as shown below.
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Webphone icon not disappearing / Not able to use the Dial numbers
In an instance where you cannot click any dial buttons during a call and you find that your blue Webphone icon doesn’t disappear after opening it, please follow this guide.
Edge/Chrome
Open a new tab and type:
(For Edge browser) edge://flags
(For Chrome browser) chrome://flags
Type “third-party” in the search window within the flags. Look for Storage Partitioning and Disable it. Restart your browser afterwards.
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