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Dial ##0 from the web phone to reload the call centre configuration
Log out of Salesforce and log back in
Closing all browser windows and logging back in
Clear browser cache and cookies (This will fix the majority of issues, but you will need to sign back in to websites)
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Check microphone privacy settings
If you’re seeing a message in the webphone logs or when trying to answer a call the pop up disappears. Check here that microphone access is allowed.
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Turn on app permissions for your microphone in Windows 10 (microsoft.com)
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Sound coming through the wrong microphone or speaker
Natterbox webphone uses whatever the default audio devices are as this is what browsers do. Other programs, MS Teams especially, will select devices automatically.
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Alternatively, try the steps below to make sure the “Headset microphone” not default is selected, then close the webphone and reopen it.
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No CTI popup
Usually, this is a licensing issue, however, this will also occur if you are in an app other than Service Cloud, Sales Console or Natterbox AVS Lightning in Salesforce.
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For any sound issues please refer to this guide: