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Orders placed via Debenhams will be uploaded to our SFTP server. Mantiki will load the orders and place them against the Debehams corporate customer. Mantiki will periodically send order status updates to Debehams. Orders will have the DEB order type.
Any refunds or returns (including replacements) will trigger the entire payment to be refunded back to the customer by Debenhams. Debenhams do not support partial refunds and as such partial refunds should never be performed against Debenhams orders. Agents should not be performing exchanges on orders placed against the Debenhams account, the orders will fail to be processed.
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