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Any remaining orders that have been cancelled in Mantiki but are not showing as cancelled in Korber will need to be investigated and manually cancelled in Korber. The table below shows the different Korber statuses and whether they can be cancelled. If the order to be cancelled is at a status that either cannot be cancelled or requires an update before it can be cancelled, the CS Management team should be e-mailed with the order details.
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2. Orders with a carrier scan that are not Shipped in Körber
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Orders at any of the following statuses in Körber can be manually shipped:
o Loaded
o Staged
o Waved Part Allocated
o Waved Fully Allocated
3. Orders shipped in Körber but not shipped in Mantiki
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