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Products to sell on the Debehams site must be created in Mantiki with a debenhams product type and the appropriate files generated and sent to Debenhams. Stock level updates will be sent to Debenhams on a nightly basis.
Order Orders placed via Debenhams will be uploaded to our SFTP server. Mantiki will load the orders and place them against the Debehams corporate customer. Mantiki will periodically send order status updates to Debehams. Orders will be placed with a DEB order typehave the DEB order type.
Any refunds or returns (including replacements) will trigger the entire payment to be refunded back to the customer by Debenhams. Debenhams do not support partial refunds and as such partial refunds should never be performed against Debenhams orders. Agents should not be performing exchanges on orders placed against the Debenhams account, the orders will fail to be processed.
Debenhams Internal ProcessConfiguration
/wiki/spaces/ITWEB/pages/531596290
JIRA Epic (including Debenhams documentation)