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Any remaining orders that have been cancelled in Mantiki but are not showing as cancelled in Korber will need to be investigated and manually cancelled in Korber. The table below shows the different Korber statuses and whether they can be cancelled. If the order to be cancelled is at a status that either cannot be cancelled or requires an update before it can be cancelled, the CS Management team should be e-mailed with the order details.
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2. Orders with a carrier scan that are not Shipped in Körber
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Orders at any of the following statuses in Körber can be manually shipped:
o Loaded
o Stagedo Waved Part Allocated
o Waved Fully Allocated
3. Orders shipped in Körber but not shipped in Mantiki
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Further investigations will be required to understand why any orders have not gone across to Korber from Mantiki. Initially, check the status of the orders in Mantiki to see if they have been cancelled and if so, the orders should clear from this table once Korber has updated, otherwise it will need to be manually cancelled in Korber.
To resolve any orders that have not been cancelled in Mantiki and do require a Korber record, an IT – Production CAB ticket will need to be created requesting the orders are resent to Korber.