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This system replaces the Junk folder in Outlook for most emails, so please make sure to check your email quarantine. You will get an email each morning to notify you of quarantined emails, but you can also check manually below. |
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To skip straight to how to review your email quarantine, click the View your quarantined messages header below. |
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Every morning between 05:00 and 06:00, you will have a message that looks something like this with the subject:
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This will load up your email quarantine in your web browser.
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Preview a message
After clicking review, you can select a message and then click the Preview button at the top of the page to view the email before you release it
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Submit incorrectly quarantined emails for review
If a legitimate email has been quarantined, when releasing make sure to select the two items highlighted below:
Submit the message to Microsoft to improve detection (false positive)
Allow emails with similar attributes (URL, sender, etc.)
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View your quarantined messages
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Release messages: Delivers the messages to your Inbox.
Delete messages: After you click Yes in the warning that appears, the messages are immediately removed from quarantine without being sent to the original recipients.
Safe Senders
You can configure Outlook to automatically add people you email to your safe senders list. This way they will not be caught up with unknown senders in the quarantine.
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We recommend doing this only if you email a large number of different people on a daily basis. If you only send the occasional email, there should be no need. |
To add people to your Safe Senders List, do the following:
On the Home tab, click Junk, and then click Junk E-mail Options.
On the Safe Senders tab, check the Automatically add people I e-mail to the Safe Senders List box.
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Blocked Senders
Please note that any blocked senders you have configured will also be sent to quarantine under the spam category.
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