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It is VERY important that both the exchange order and return lines are cancelled. |
- You can only cancel an exchange that is in 'new' state where the return is in a state of 'awaiting_return' - search for the exchange you wish to cancel
- You'll be shown a 'transaction summary' which lists the original order, the return and the exchange. If you view the return and try to cancel this without cancelling the exchange order, you will see this error -
- Click into the Exchange order and click 'Cancel'
- You will be shown a popup where a reason for cancelling can be selected
- Select a reason and click 'confirm' - the exchange will be cancelled and you will be taken back to the Transaction Summary.
- You can see that the return line amount is now highlighted in red, meaning there are now unallocated funds. Click into the return line
- You can see that you have options to cancel, refund, mark the return as received, replace or exchange it - you MUST do one of the options otherwise the funds will sit there unallocated and never go back to the customer.