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Further investigations will be required to understand why any orders have not gone across to Korber from Mantiki. Initially, check the status of the orders in Mantiki to see if they have been cancelled and if so, the orders should clear from this table once Korber has updated, otherwise it will need to be manually cancelled in Korber.
To resolve any orders that have not been cancelled in Mantiki and do require a Korber record, an IT – Production CAB ticket will need to be created requesting the orders are resent to Korber.