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Orders with a carrier scan confirming delivery and Korber status of Waved Error and Mantiki status of on picklist (as per the example orders shown further below) need to be investigated further.
A Service Request ticket should be raised to Balloon One requesting the order is shipped in Korber. An IT – Support (HELP) ticket should also be created requesting the order is dispatched in Mantiki so payment can be taken from the customer.
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Orders at any of the following statuses in Körber can be manually shipped:
o Loaded
o Staged
o Waved Part Allocated
o Waved Fully Allocated
3. Orders shipped in Körber but not shipped in Mantiki
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