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- Add a clear and concise title.
- Be thorough in your description, if you saw an error.. what did the error say? What were you doing at the time?
- Add full customer details if applicable
- Add screen shots if you need to, if you don't know how to do this, ask a member of IT.
- Make a note of the JIRA number so you can reference this and add comments if you need to.
- Be patient, we are very busy and can't always get to a ticket straight away, if it's really important or causing a lot of issues and you've not received any updates via email through JIRA, pop a comment on the JIRA asking if there's an update, but we will try to keep you informed.
- Add your name to the JIRA - especially if you use a shared JIRA user.
Don't -
- Set a priority unless told to by a member of IT, this is so we can prioritise it among our other workload
- Be vague, calling a ticket 'HD Ticket' is not helpful. Nor is saying things like 'Can't place order' - great, why?
- Be rude or abrupt - yes the issue you are facing may be frustrating, but 9/10 times there is a workaround, be patient and be nice on your ticket, manners cost nothing.
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