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- Add a clear and concise title.
- Be thorough in your description, if you saw an error.. what did the error say? What were you doing at the time?
- Add full customer details if applicable
- Add screen shots if you need to, if you don't know how to do this, ask a member of IT.
- Make a note of the JIRA number so you can reference this and add comments if you need to.
- Be patient, we are very busy and can't always get to a ticket straight away, if it's really important or causing a lot of issues and you've not received any updates via email through JIRA, pop a comment on the JIRA asking if there's an update, but we will try to keep you informed.
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