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If you are unplugging and plugging your headphones back in when your webphone is open, you will need to restart your browser, otherwise it will not recognise the headset. |
Microphone volume issues
Please follow these steps in order to attempt to troubleshoot Natterbox webphone issues:
Ensure that your headset is properly plugged into your laptop and if you have any extra connector cables, ensure they are connected with each other.
Check that the mute button on your headset is turned off (it will have a red light when Mute is ON)
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- Clear your cache:
Make sure your microphone is visible in sound settings
Right Click the speaker icon and click “Sound Settings”.
Scroll down to Input section and see if your USB headset is visible. It should be anything other than “Microphone Array”.
If you see your headset’s microphone with a colourful ring around it, it means its currently selected.
Close down your browser fully. (including a webphone window)
Re-open Natterbox and turn on your blue webphone launcher.
Go to Audio settings section in the webphone, tick “Auto Gain Control” and select “Communications” variant of your headset microphone.
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Do Not select Microphone Array as it is your laptop’s microphone which doesn’t work well in natterbox and causes a lot of noise. |
Additional Tips!
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Clearing Cache - Use if Natterbox experiences glitches with interface
Microsoft Edge
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Google Chrome
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In the webphone, you want to go to Audio settings and set the microphone to Communications variant.
Wrong Input Fix
If you're having issues where your microphone quality is bad whilst using Natterbox, it may be because chrome may have automatically set your microphone to your webcam microphone - which will be worse than the headset that you are using.
To fix this:
Click the little webcam icon in the Natterbox popout and then manage
Make sure that "Default" microphone is selected (this should also be called the same as your headset name)
Click the bin icon next to the WebPhone URL link, under "Allow"
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Once re-opening Natterbox and the WebPhone, you should be prompted to allow chrome to use your microphone, click allow as shown below.
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Computer denying the browser access to the microphone
Windows 11
Click on Start > Settings
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After Microphone is selected ensure that “Let apps access your microphone” is on as shown below.
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No Sound/Low Sound in Calls
If you find that recipients cannot hear you or you cannot hear them, follow these steps:
First check if you see an “X” next to your speaker icon. This means that your speakers are “muted”
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Click on the speaker and increase your volume on the microphone.
If the volume had been enabled/adjusted and the recipient of the call cannot hear you, follow these steps:
Right Click the speaker icon and click “Sound Settings”.
Scroll down to Advanced section and click “More Sound Settings”. This will open further Sound options.
Click on Recording devices and double click on your used microphone. Make sure that in the “Levels” tab, your microphone is adjusted to around 75-100% value and the blue speaker doesn’t have a red sign next to it. If it does, click it to unmute it.
Go to the Advanced tab and make sure that “Allow applications to take exclusive control of this device” and “Give exclusive mode applications priority” are not ticked.
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Tip
Additional Tips!
Make sure your microphone is close to your mouth and not pointing away from it.
Ensure that the microphone is clean and not obstructed by any debris or fabric. Use microfiber cloth or a dry paper towel to clean it
Do not tangle your headset cable.
Check if your USB port is functional with other devices if the issue is ongoing.
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