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Background Noise or Low Volume
If the microphone is picking up on background noise in an office, it is likely happening due to Auto Gain Control in the webphone settings.
To fix this issue:
Go to Natterbox popout window and click on Settings
Untick Auto Gain Control
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Make sure your microphone is set to Communications variant |
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Microphone volume issues
Please follow these steps in order to attempt to troubleshoot Natterbox webphone issues:
Check that the mute button on your headset is turned off (it will have a red light when Mute is ON)
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Clear your cache:
Microsoft Edge
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Google Chrome
On google chrome, press the 3 vertical dots located on the top right of your screen (Under the cross you would use to close a window)
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Once you have clicked this, press "more tools" then "clear browsing data" (as shown below)
Once you have clicked this, a new window pop should appear, ensure that "Cached images and files" is checked, and then press "Clear data" as shown below:
Once re-opening Natterbox and the WebPhone, you should be prompted to allow chrome to use your microphone, click allow as shown below.
In the webphone, you want to go to Audio settings and set the microphone to Communications variant.
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Wrong Input Fix
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After this, close chrome completely, this includes all the tabs that are currently open.
Once re-opening Natterbox and the WebPhone, you should be prompted to allow chrome to use your microphone, click allow as shown below.
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Can't answer calls
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On google chrome, press the 3 vertical dots located on the top right of your screen (Under the cross you would use to close a window)
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Once you have clicked this, press "more tools" then "clear browsing data" (as shown below)
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Once you have clicked this, a new window pop should appear, ensure that "Cached images and files" is checked, and then press "Clear data" as shown below:
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Computer denying the browser access to the microphone
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After Microphone is selected ensure that “Let apps access your microphone” is on as shown below.
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No Sound/Low Sound in Calls
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Click on Recording devices and double click on your used microphone. Make sure that in the “Levels” tab, your microphone is adjusted to around 75-100% value and the blue speaker doesn’t have a red sign next to it. If it does, click it to unmute it.
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